Distance Sales Agreement

DISTANCE SALES AGREEMENT

Article 1 - Parties

1.1. Seller

  • Name / Title: WEXYS STORE

  • Address:

  • Phone: +90 531 282 0715

  • Email: isatunahanugurlu@gmail.com

1.2. Buyer

  • Name - Surname / Turkish ID No: {{Siparis.billing.first_name}} {{Siparis.billing.last_name}}

     

  • Address: {{Siparis.billing.address_1}} {{Siparis.billing.address_2}} {{Siparis.billing.city}}

     

  • Phone: {{Siparis.billing.phone}}

     

  • Email: {{Siparis.billing.email}}

     

Article 2 - Subject

The subject of this Agreement is the determination of the rights and obligations of the Parties in accordance with the Law No. 4077 on Consumer Protection and the Regulation on Distance Contracts, regarding the sale and delivery of the product(s) ordered electronically by the BUYER from the SELLER's website https://wexys.store, details and sales price of which are specified below.

 

The Buyer accepts and declares under the terms of this Agreement that they have been informed in a clear, understandable, and suitable manner for the internet environment by the Seller regarding the Seller’s name, title, full address, phone, and other access information, basic characteristics of the goods subject to sale, sales price including taxes, payment method, delivery terms and costs, all preliminary information regarding the goods subject to sale, the exercise of the "right of withdrawal" and how to use this right, official authorities to which complaints and appeals can be submitted, etc.; that they confirmed this preliminary information electronically and subsequently placed the order.

The preliminary information provided on the http://wexys.store website and the invoice issued upon the order placed by the Buyer are integral parts of this Agreement.

Article 3 - Product / Payment / Delivery Information

The type, quantity, brand/model, sales price, payment method, recipient, delivery address, invoice details, and shipping fee of the product(s) purchased electronically are stated below. The person to be invoiced and the person executing the Agreement must be the same person. The information provided below must be accurate and complete. The Buyer agrees to fully compensate for any damages that may arise from inaccurate or incomplete information and assumes all liability arising therefrom.

Where deemed necessary, when the information provided by the BUYER does not match reality, the SELLER reserves the right to suspend the order. In cases where the SELLER detects a problem with the order and cannot reach the BUYER through the telephone, email, or postal addresses provided by the BUYER, the execution of the order shall be suspended for a period of 15 (fifteen) days. The BUYER is expected to contact the SELLER regarding the matter within this period. If no response is received from the BUYER within this period, the SELLER shall cancel the order to prevent harm to both parties.

Purchased Product(s)

Name, Code: {% for SiparisSatiri in Siparis.line_items %} {{SiparisSatiri.quantity}} unit(s) x {{SiparisSatiri.name}} {% endfor %}

  • Total Sales Price:

  • Payment Method:

  • Recipient:

  • Phone Number:

  • Delivery Address:

  • Invoiced Person/Entity:

  • Invoice Address:

  • Shipping Fee:

Article 4 - Agreement Date and Force Majeure

The Agreement date is {{SabitTanimlar.ImzaTarihi}}, which is the date the order was placed by the Buyer.

Circumstances that do not exist or are unforeseen at the date of signing of the Agreement, that develop beyond the control of the Parties, and that make it impossible for one or both Parties to fulfill their obligations and liabilities under the Agreement in whole, in part, or on time, shall be considered Force Majeure (Natural disasters, war, terrorism, riots, legislative changes, seizure, strikes, lockouts, significant failures in production and communication facilities, etc.). The Party experiencing Force Majeure shall notify the other Party immediately in writing.

During the continuation of Force Majeure, neither Party shall bear liability for failing to perform their obligations. If the Force Majeure event continues for 30 (thirty) days, each Party shall have the right to unilaterally terminate the Agreement.

Article 5 - Rights and Obligations of the Seller

  • 5.1. The Seller agrees and undertakes to fulfill the obligations assigned to it under the Agreement fully, except in cases of force majeure, in accordance with the provisions of Law No. 4077 on Consumer Protection and the Regulation on Distance Contracts.

  • 5.2. Persons under the age of 18 (eighteen) cannot shop from WEXYS STORE. The Seller shall assume that the age specified by the Buyer in the Agreement is accurate. However, no liability shall be attributed to the Seller due to the Buyer stating their age incorrectly.

  • 5.3. https://{{SabitTanimlar.site_url}} is not responsible for price errors caused by system glitches. Accordingly, the Seller is not responsible for promotion or price errors that may arise due to system glitches, design errors, or illegal interventions on the website. The Buyer cannot claim any rights against the Seller based on system errors.

  • 5.4. Purchases can be made on https://{{SabitTanimlar.site_url}} via credit card (Visa, MasterCard, etc.) or bank transfer. Orders for which transfer is not completed within one week from the order date shall be canceled. The processing time for orders is not the moment the order is placed, but the moment the required collection is made from the credit card account or the bank transfer (EFT) reaches the bank accounts. Payment methods such as cash on delivery or postal check carried out without consulting customer services are not accepted.

Article 6 - Rights and Obligations of the Buyer

  • 6.1. The Buyer agrees and undertakes to fulfill the obligations assigned to them under the Agreement fully, except in cases of force majeure.

  • 6.2. By placing an order, the Buyer acknowledges that they are deemed to have accepted the terms of this Agreement and agrees and undertakes to make payment in accordance with the payment method specified in the Agreement.

  • 6.3. The Buyer accepts and declares that they have been informed in a clear, understandable, and internet-appropriate manner regarding the Seller's name, title, full address, phone, and other access information, basic characteristics of the product subject to sale, sales price including taxes, payment method, delivery conditions and costs, all preliminary information regarding the product subject to sale, the exercise of the "right of withdrawal" and how to use it, official authorities for complaints and objections, etc., on the https://{{SabitTanimlar.site_url}} website and that they confirmed this preliminary information electronically.

  • 6.4. In connection with the preceding paragraph, the Buyer declares that they have read and been informed about the order/payment/usage procedure details on {{SabitTanimlar.site_url}}—which contain information on product order and payment terms, product usage instructions, precautions taken against potential situations, and warnings—and have provided the necessary confirmation electronically.

     

  • 6.5. If the Buyer wishes to return the purchased product, they agree and undertake not to damage the product or its packaging under any circumstances, and to return the original invoice and delivery note at the time of return.

     

Article 7 - Order / Payment Procedure

Order:

Once the total amount in TL including VAT of the products added to the shopping cart (total installment amounts in installment transactions) is approved by the Buyer, it is processed through the POS of the relevant bank card. Therefore, an order confirmation email is sent to the customer before the orders are dispatched. Dispatches are not made without sending an order confirmation email.

Any disruption in the process or potential problems regarding credit cards are communicated to the Buyer using one or more of the contact channels (phone/fax/email) specified in the Agreement. If necessary, the Buyer may be requested to contact their bank. The processing time for orders is not the moment the order is placed, but the moment the required collection is made from the credit card account or the bank transfer (EFT) is determined to have reached the Seller's accounts.

Exceptionally, if it is understood that the product subject to the Agreement cannot be supplied for a justified reason and/or a stock issue is encountered, the Buyer shall be informed immediately in a clear and understandable manner. Upon the Buyer's approval, another product of equal quality and price may be sent, or in accordance with the Buyer's wish and choice: a new different product may be sent, waiting for the product to enter stock or for the hindrance to delivery to be resolved, and/or the order may be canceled.

In cases where fulfilling the delivery obligation of the product subject to the Agreement becomes impossible, the Buyer shall be notified of this situation, and the total price paid together with any document placing them under obligation shall be returned within ten days at the latest, and the Agreement shall be canceled. In such a case, the Buyer shall have no additional material or moral damage claims from the Seller.

Payment:

In cases where, after delivery of the product, the Buyer's credit card is used unfairly or unlawfully by unauthorized persons through no fault of the Buyer, and the relevant bank or financial institution fails to pay the product price to the Seller, the Buyer is obliged to return the delivered product to the Seller within 10 days. In such cases, shipping costs belong to the Buyer.

If the Buyer chooses to pay by credit card, the BUYER accepts, declares, and undertakes that they will confirm the relevant interest rates and default interest information separately from their bank, and that the provisions regarding interest and default interest shall be applied within the scope of the "Credit Card Agreement" between the Bank and the BUYER pursuant to the applicable legislation.

 

Article 8 - Dispatch / Delivery Procedure

Dispatch:

Upon sending the order confirmation email, the product(s) are handed over to the cargo/courier company contracted by the Seller.

Delivery:

The product(s) will be delivered to the Buyer's address by the Seller's contracted courier. The delivery period is 30 days from the sending of the order confirmation email and the establishment of the Agreement. Provided that the Buyer is notified in advance in writing or via a durable data medium, this period may be extended by a maximum of ten days.

Products are sent with phone notification to regions where courier companies do not perform address delivery.

In regions where the courier company delivers once a week, or in cases of errors and omissions in shipping information, certain social events, and natural disasters, delays may occur beyond the specified timeframe. The Buyer cannot hold the Seller liable for such delays. If the product is to be delivered to a person/organization other than the Buyer, the Seller is not responsible for extra shipping costs arising from the recipient's refusal of delivery, errors in shipping information, and/or the Buyer not being present at the address. If the product(s) have not reached the customer within the specified days, delivery issues must be reported immediately to Customer Services via the email address {{SabitTanimlar.firmaemail}}.

In case of damaged packages: Damaged packages should not be received, and a damage report must be filed with the courier representative. If the courier representative believes the package is not damaged, the Buyer has the right to open the package on site, verify that the products were delivered undamaged, and request that the condition be determined via a report. Once the package is accepted by the Buyer, the courier company is deemed to have fully performed its duty. If the package was rejected and a report was drawn up, the situation must be reported to the Seller's Customer Services as soon as possible together with the copy of the report retained by the Buyer.

Article 9 - Product Return and Right of Withdrawal Procedure

Product Return:

The Buyer has the right to withdraw from the contract within seven days after receiving the goods without giving any reason and without paying any penalty. Pursuant to General Communiqué No. 385 of the Tax Procedural Law, for return procedures to be processed, the Buyer must complete and sign the return sections at the bottom of the 2 invoice copies delivered with the product, send one copy to the Seller along with the product, and retain the other copy. The withdrawal period begins on the day the goods are delivered to the Buyer. The return shipping cost of returned product(s) must be covered by the Buyer.

There is no right of withdrawal for goods prepared in line with the Buyer's requests and/or explicitly personal needs.

If the Buyer exercises their right of withdrawal, the Seller shall refund the total amount received and any document placing the consumer under obligation within ten days at the latest from the date the invoice containing the withdrawal notification reaches the Seller along with the product, at no cost to the consumer.

A decrease in the value of the delivered goods or the existence of a reason making return impossible does not prevent the exercise of the right of withdrawal. However, if the decrease in value or impossibility of return is due to the consumer's fault, the consumer must compensate the Seller for the value or reduction in value of the goods.

The general return period for accidentally purchased products is also 7 days. Within this period, returns of products whose packaging has been opened, used, destroyed, or otherwise damaged are not accepted. Returns must be made with the original packaging.

In cases where any opening, impairment, breakage, destruction, tearing, usage, or other conditions are detected in the accidentally purchased product and its packaging, or if the product cannot be returned in the state it was delivered to the Buyer, the product shall not be accepted for return and no refund shall be made.

For product returns, the situation must first be communicated to customer service. Return shipping instructions will be provided to the customer by the Seller. Following this communication, the Buyer must send the product together with the invoice containing return details to the Seller via the courier company that performed the initial delivery. If the returned product reaching the Seller fulfills the conditions specified in this Agreement, it shall be accepted as a return, and the refund shall be made to the Buyer's credit card/account. No refund shall be made before the product is returned. The reflection time of refunds made to credit cards onto credit card accounts is at the discretion of the relevant bank.

If the purchase was made by credit card in installments, the credit card refund procedure will be applied as follows: The Bank reimburses the Buyer in installments according to the number of installments requested when purchasing the product. After the Seller pays the total product price to the bank at once, in order to prevent parties involved in the transaction from being victimized in installment refunds made through Bank POS machines, the requested refund amounts are transferred by the Bank to the cardholder accounts in installments. The installment amounts paid by the Buyer prior to sale cancellation will be reflected to the card as 1 (one) refund per month if the return date does not coincide with the card's statement cut-off date, and the Buyer will receive the installments paid prior to the return for as many months as the number of installments paid prior to return after the original installments end, deducting them from existing debts.

In the event of a return of goods and services purchased by card, the Seller cannot pay the Buyer in cash pursuant to the contract made with the Bank. When a return transaction is in question, the merchant (Seller) will execute the refund via the relevant software, and since the merchant is obligated to pay the relevant amount to the Bank in cash or on account, cash payment cannot be made to the Buyer under the detailed procedure outlined above. Credit card refunds will be executed by the Bank under the procedure above after the Seller pays the amount to the Bank in a single lump sum.

Article 10 - Warranty

Products used and cleaned in accordance with the operating instructions are warranted against all manufacturing defects for 2 years under the terms below: The Seller's warranty liability applies solely to consumers within the scope of Law No. 4077. For commercial transactions, the provisions of the Turkish Commercial Code shall apply.

Article 11 - Confidentiality

Information specified by the Buyer in this Agreement and information provided to the Seller for payment purposes shall not be shared with 3rd parties by the Seller. The Seller may only disclose this information within the framework of administrative/legal necessity. Within any judicial investigation with documented investigative authority, the Seller may provide the requested information to the relevant authority if it possesses it.

Credit Card details are strictly not stored. Credit Card details are used only to obtain authorization by being securely transmitted to the relevant banks during collection and are deleted from the system post-authorization. Information belonging to the Buyer, such as email address, postal address, and telephone, is used by the Seller solely for standard product delivery and notification procedures. Campaign information, details on new products, and promotional info may be sent to the Buyer during certain periods following their consent.

Article 12 - Authorized Court and Execution Offices in Case of Dispute

In case of disputes arising from the implementation of this Agreement, Consumer Arbitration Committees up to the value announced every December by the Ministry of Industry and Trade, and Consumer Courts located in the settlement area of the Buyer or Seller, are authorized.

In the event that the order is placed, the Buyer is deemed to have accepted all terms of this Agreement.

Date: 26.10.2026